Qjump Exchange was developed following feedback from Splendour in the Grass organisers and fans on the need to offer flexibility for ticket holders unable to attend the event.    All Splendour in the Grass tickets issued by Qjump are subject to a range of measures to prevent scalping.  These measures include listing the ticket holder’s name and birth date on the ticket which is then matched against photo ID prior to entry.

Splendour in the Grass Event Producers Jessica Ducrou and Paul Piticco said: “Protecting genuine fans from scalpers is very important to us.  Given our strict security measures, we recognised there was a need to offer purchasers a way to resell their tickets if their plans changed.  Qjump has worked hard to develop QJump Exchange which is already proving be the perfect solution.”

According to Qjump Managing Director Stephanie Sulway, Qjump’s innovative ticket resale service makes for happy fans.

“We are thrilled to launch Qjump Exchange for Splendour in the Grass fans.  It’s great to be able to match ticket holders with buyers and give fans a second chance to secure tickets for an event that sold out in just over one hour.  With the ticket resale technology in place we can’t wait to offer this service to other event organisers and hopefully see the end of ticket scalping.”

Qjump Exchange allows purchasers of Qjump eTickets to securely offer their tickets for resale at face value.  People looking to purchase tickets for the event simply need to visit Qjump Exchange and purchase tickets as they are listed.

Once a ticket is re-purchased, the original ticket is cancelled and a new ticket is issued by Qjump with a new barcode and the new purchaser’s name and date of birth detailed.  The ticket seller then receives a refund, less administration and booking fees.

Qjump Exchange will be open for Splendour in the Grass ticket resales until Friday 17 July 2009.

“Splendour in the Grass is one of the hottest festival tickets for Australian music fans.  The success of this year’s ticket sales is a terrific endorsement for the robustness of our technology and Qjump’s ability to ticket large-scale events,” said Stephanie Sulway, Managing Director of Qjump.

“This year we have made a significant investment in new technologies including upgrades to our customised ticketing system and the introduction of a number of measures to enhance the experience for ticket holders.  These include barcode scanning for faster entry, technology enabling the legal resale of tickets, and a virtual box office for ticket collection.

“Qjump is thrilled to continue our strong relationship with Splendour in the Grass and provide a superior ticketing experience for their customers, both during ticket sales and at the event,” Stephanie commented.

Splendour in the Grass 2009 will be held on Saturday 25 and Sunday 26 July.

The Australian IT – March 24 2009